I wish you the best of luck in your future endeavors: the perfect go-away email.

Stop feeling bad for telling people that they’re wasting your time. I don’t mean Radical Honesty; that’s a great concept, but not very helpful in business and technology. Instead, when people email you with a request for your time, and aren’t capable of clearly articulating why they want to talk to you in person or on the phone, make them choose between being clear and leaving you alone.

New people often want to talk to someone in person about Hack The People, our mentoring in tech initiative.  They may have questions, want to share their stories, have administrative questions, or want to form a group in their area. Every so often, someone emails one of our coordinators with a request to talk in person or on the phone rather than simply saying why they’re contacting us. We’re still a small group with only two dozen or so part-time staff, organizers, and directors. We ask why a person is emailing so we can direct them to the correct local HTP group, handle a media request (which should be clearly marked MEDIA REQUEST in the subject line, btw), or get them signed up as a local organizer. We cannot help you if you don’t have a question to ask.

This happens to me a lot for Fizzmint as well. People email me and ask for my time without being able to clearly articulate why they want to talk to me. Often, it’s specifically because they want to get me on the phone to sell me something, or $DEITY help them, they want to try to recruit me to a junior Ruby contract dev gig in Austin. Even more often, it’s because outsiders to tech and very junior people feel very uncomfortable clearly stating what they want and need from me. They want to spend fifteen minutes over coffee or on the phone feeling me out and seeing if I’m sympathetic enough to help them. I’m more likely to be able and willing to help if they’re clear and efficient in their communications.

Here is my first reply: “Can you please email me your questions? I’ll see what I can do to help.”

If they double down on the request for personal time, still without telling me why, here is my second reply: “I’m sorry, it seems like you’re not able to tell me why it is that you want to meet with me. I’m happy to answer any specific emailed questions you have, and I wish you the best of luck in your future endeavors. Thanks!”

If you get still another request for your time from someone after sending that email, you can feel free to ignore it/trash it. They’re clearly not able to socially understand that they’re wasting your time. Alternately, if they do clearly tell you what they need and you want to continue the conversation, you can.

Your time is valuable. It’s truly the only thing you possess, and people will eat it like Cheetos if you’re not careful. Being clear with people in email and in all communications is a courtesy to you, and one you and everyone else deserves. Insist on it, and practice it yourself.
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